WE HAVE RELOCATED TUFF TORQ TO OUR HEAD OFFICE IN LONDON JAN 2013
For all Tuff Torq enquiries please contact Gayways LTD on - 0208 908 4744
Gayways LTD are the Tuff Torq parts and service distributor for the UK,
Northern Ireland, Isle of Man and the Channel Islands.
We can supply complete units, parts and seal kits etc.
We can also offer technical advice and process warranty claims.
Tuff Torq have an extremely helpful web site, much of which is "open access".
For instructions for using this website, click here
This site carries a wealth of technical information, transmission identification, parts lists and TROUBLE SHOOTING flow charts.
If you would like additional help or would like to order parts please email us firstname.lastname@example.org (temp email) and our Tuff Torq parts specialist team will get back to you.
Tuff Torq warranty their transmissions for 2 years in domestic use and 90 days in commercial use. A copy of the Tuff Torq warranty policy and conditions will be supplied upon request. We will deal with warranty issues and process claims regardless of the brand of host machine or where it was purchased. The normal avenue of approach for end users is via the supplying dealer but in case of difficulty contact us directly.
Trade customers may wish to print the Warranty Claim Form, complete it and fax or post it back to us. Click HERE
In the normal course of events we will advise that the unit is taken to your regular garden machinery dealer for repair. Not only does this avoid the need to ship a heavy item around the country but also means that the repairer can test the transmission in the host machine. If we carry out a repair without the host machine we can only bench test it. We will of course supply your dealer with all the parts and technical backup needed to complete the job. The exception to this preference for local repair is the model K55 transmission. This unit was used in many machines including Countax, Westwood, Husqvarna and Stiga but has been out of production for several years. Subject to certain conditions we will take these transmissions back for repair in our workshop. If you have an issue with one of these units please phone our Service Department 0208 908 4744, 09:00 – 17:00 Monday – Friday.
This unit has been used in newer Countax and Westwood tractors. Many of these units are starting to show signs of wear, particularly if they have not had regular oil changes – typically loosing power when hot, particularly in reverse. Due to the cost of repair parts and labour it is usually recommended that a new box be fitted. We can supply the latest K46 CM that is a direct replacement for the 46E or supply repair kits for rebuilding worn boxes. Another option is to rebuild K46E units to a higher specification by the addition of an internal charge pump effectively turning them into the heavier duty K57. For more details talk to our Service Department – 0208 908 4744.
A few things to check before concluding that there is an internal problem with the transmission.